Accessibility statement

This accessibility statement concerns the website maintained by the City of Helsinki. The statement was prepared on 25 October 2019 and updated on 7 February 2020. has been rebuilt using agile methods; development continues. Annanpura Oy has assessed the accessibility of the implementation during the process; not all failures identified have yet been corrected.

Accessibility status of the digital service

Does not meet critical accessibility regulations (A, AA)

Non-accessible content of the digital service


No known failures


No known failures


No known failures


Inadequate form translations (A)

Non-accessible content and its failures

The Finnish- and Russian-language application forms on the site contain English. Some other data fields also have English in place of these languages.

  • 4.1.2 Name, role, value

Reason for non-compliance:

Not yet in compliance.

The site has been implemented with an agile development model. The failure has been observed during testing, but has not been corrected yet.

Did you notice an accessibility problem in our digital service? Please let us know and we will do our best to correct it.

Online form


Another method

Regulatory authority

If you notice any accessibility issues on the site, please first send feedback to us, i.e. the site administrator. It may take us up to 14 days to reply. If you are not satisfied with the reply or do not receive a reply at all within two weeks, you can notify the Regional State Administrative Agency for Southern Finland. The website of the Regional State Administrative Agency for Southern Finland provides detailed instructions for how the notification can be made and how the matter will be dealt with.

Contact information of the regulatory authority

Regional State Administrative Agency for Southern Finland (Etelä-Suomen aluehallintovirasto)

Accessibility control unit (Saavutettavuuden valvonnan yksikkö)


Telephone switchboard 0295 016 000